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Competence Framework - 9 of 29

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COMPETENCE 9: ASSURANCE

The ability to provide confidence to the governance board that a change initiative is on track to deliver the objectives and intended value.

Introduction

Assurance is objective and independent, working in partnership with governance and risk management.

❶

KNOWLEDGE

Knowledge of the assurance approach and strategy.

 

APPLICATION

Effectively resource assurance activities.

Consider:

  • The organisation and governance structure that is in place.
  • The appropriate resources and capability that are required.
  • The engagement approach to secure resource.

 ❷

KNOWLEDGE

Knowledge of the scope, priorities and strategic aims of assurance activities.

 

APPLICATION

Agree the scope of, and responsibilities for, manageable assurance activities.

Consider:

  • Ways to identify stakeholders and determine their roles in providing and receiving assurance.
  • The different options for governance arrangements of a change initiative.
  • The appropriate governance for the chosen life cycle.
  • The ways in which appropriate levels of independence are ensured.

❸

KNOWLEDGE

Knowledge of the range of risks associated with a change initiative.

 

APPLICATION

Prioritise assurance activities based on a risk assessment of a change initiative.

Consider:

  • The priority and complexity of a change.
  • The risk appetite of the organisation and the appropriate risk-based approach to take.
  • The wider context in terms of level of value and practicality.
  • Ways that stakeholders can be engaged.

❹

KNOWLEDGE

Knowledge of ways to develop recommendations for corrective action.

 

APPLICATION

Conduct assurance activities, making recommendations for corrective action where required.

Consider:

  • Different ways of conducting review activities.
  • The organisational attitude, ways of working and culture.
  • The sources of data and evidence.
  • The ways of presenting the data to enable ownership of actions.

❺

KNOWLEDGE

Knowledge of ways to engage to ensure ownership of corrective action.

 

APPLICATION

Maintain effective, two-way communication with all stakeholders, such that corrective action is reported, and concerns are addressed.

Consider:

  • Appropriate communication skills, and the methods and techniques available.
  • Ways to facilitate two-way communication.
  • Ways to gain an agreed way forward.

❻

KNOWLEDGE

Knowledge of the advice, guidance and support that is required to support in the implementation of recommendations.

 

APPLICATION

Provide advice, guidance and support in the implementation of recommendations.

Consider:

  • Ways in which stakeholders’ attitudes can be gauged.
  • Ways to provide tangible actions to support the implementation of recommendations.
  • How to secure ownership of the recommendations.

❼

KNOWLEDGE

Knowledge of techniques to analyse trends to improve the future performance of change initiatives.

 

APPLICATION

Analyse patterns of change to identify trends to improve the future performance of change initiatives.

Consider:

  • Sources of data to inform development.
  • Continuous improvement methods such as test, learn and adapt.
  • Ways to share the knowledge through communities of practice.