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Competence Framework - 19 of 29

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COMPETENCE 19: REQUIREMENTS MANAGEMENT

The ability to prepare and maintain definitions of the requirements of change initiatives.

Introduction

Requirements management is the process of capturing, assessing and justifying stakeholders’ wants and needs to satisfy an identified need. Comprehensive and measurable requirements are critical to the success of a change initiative.

❶

KNOWLEDGE

Knowledge of ways in which to identify and analyse stakeholder wants and needs.

 

APPLICATION

Conduct an analysis of stakeholder wants and needs to inform a schedule of requirements.

Consider:

  • Ways to confirm which business areas will gain value or be impacted.
  • Ways in which requirements will be elicited, taking into consideration the chosen life cycle approach.

 ❷

KNOWLEDGE

Knowledge of techniques to prioritise stakeholder requirements.

 

APPLICATION

Prioritise stakeholders’ wants and needs based on effective research.

Consider:

  • Techniques to categorise stakeholder requirements to align with strategic aims.
  • The communication techniques available to gain agreement.
  • The correlation between success criteria and measurable requirements.

❸

KNOWLEDGE

Knowledge of the correlation of the requirements with the business and other change initiatives.

 

APPLICATION

Through effective research determine dependencies and constraints within a change initiative which may influence the approach to and outcomes of that change initiative.

Consider:

  • The dependencies with other change initiatives and work streams.
  • The organisation’s priorities for change.

❹

KNOWLEDGE

Knowledge of ways to verify data.

 

APPLICATION

Confirm the outcomes of all research through internal and/or external experts.

Consider:

  • Identification of appropriate data mining tools.
  • Ways of ensuring that data is captured.
  • Methods for validating data against stakeholder contributions.

❺

KNOWLEDGE

Knowledge of ways to confirm the value of the requirements to the organisation’s strategy.

 

APPLICATION

Produce a schedule of requirements based on effective negotiation with stakeholders and document with ongoing management.

Consider:

  • The organisational influences on requirements prioritisation.
  • The perceived value of the requirements.
  • The routes to gain formal agreement.
  • The integration of change control to ensure that requirements are formally managed.