COMPETENCE 16: TEAM MANAGEMENT
The ability to select, develop and manage individuals to create and sustain teams.
Introduction
Team management entails bringing people together and motivating, co-ordinating and developing them to achieve specified objectives that cannot be realised individually. It involves encouraging team members, internal and external, to work in collaboration towards achieving a common goal. The success of any change initiative is dependent on effective team management.
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KNOWLEDGE
Knowledge of the vision and goals of a change initiative and the maturity of the team.
APPLICATION
Agree team objectives and ways of working to achieve the vision and goals of a change initiative. Determine the level of maturity of the team.
Consider:
- Ways to develop team objectives.
- The different stages of team development and ways to determine the maturity of the team.
- The chosen life cycle and delivery approach in place.
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KNOWLEDGE
Knowledge of the way in which individual and team needs correlate.
APPLICATION
Meet the demands of a change initiative through balancing individual and team needs. Celebrate the success of team achievements.
Consider:
- Characteristics of a successful team.
- Ways to motivate and sustain individuals within the team.
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KNOWLEDGE
Knowledge of the range of development and support opportunities available.
APPLICATION
Provide opportunities for coaching and mentoring to members of a team. Create an environment of learning and trust to promote continual development, with the ability to be alert to any signs of stress within the team.
Consider:
- The tools and techniques available to assess development needs.
- The benefits of coaching and mentoring to support continual development.
- Different situations that can lead to excessive pressure and how they can be addressed.
- How behaviours change when individuals are experiencing stress.
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KNOWLEDGE
Knowledge of the ways in which team dynamics change.
APPLICATION
Address performance issues likely to negatively impact the success of a change initiative.
Consider:
- Ways to maintain a healthy team ethos and avoid ‘groupthink’.
- Typical indicators of performance issues.
- The different ways of addressing performance issues.
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KNOWLEDGE
Knowledge of performance monitoring techniques.
APPLICATION
Acknowledge levels of performance through constructive feedback to individuals and teams.
Consider:
- The tools and techniques available to deliver constructive and effective feedback.
- The factors that create a safe and receptive environment.
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KNOWLEDGE
Knowledge of the importance of effective communication to facilitate ownership.
APPLICATION
Adopt a proactive approach to communication to establish networks of support and facilitate effective ownership.
Consider:
- The different communication styles that can be used to engage and create trust.
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KNOWLEDGE
Knowledge of the challenges that may be faced when working with virtual and dispersed teams.
APPLICATION
Build a relationship of trust and support, taking into consideration the complexities of collaboration, international working, time zones and diversity of culture.
Consider:
- Ways to collaborate, gain trust and share knowledge across multiple teams.
- The rationale, challenges and benefits of remote or virtual working.