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Competence Framework - 15 of 29

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COMPETENCE 15: LEADERSHIP

The ability to empower and inspire others to deliver successful change initiatives by providing vision, direction, feedback and support, so that people can do their best work.

Introduction

Leadership is essential to the successful management of change initiatives. It requires clear communication of vision, values and objectives. Leadership styles need to be adapted to create a supportive working environment that builds trust, through coaching and mentoring that is engaging and empowering for the individual.

❶

KNOWLEDGE

Knowledge of the vision of a change initiative.

 

APPLICATION

Maintain a team’s understanding of, and commitment to the vision, values and objectives of a change initiative, through effective and open communication.

Consider:

  • The way a change initiative links to strategic objectives.
  • The different communication styles required to support the organisation’s values and culture.
  • Ways to adapt communication to engage at all levels, both internally and externally.

 ❷

KNOWLEDGE

Knowledge of the environment in which a change initiative is being delivered.

 

APPLICATION

Establish environments which present opportunities for empowered and autonomous working, including an approach that takes into consideration how best to work with remote team colleagues and stakeholders.

Consider:

  • The positive factors that create a safe and engaging working environment.
  • The pre-requisites for high performance.
  • The complexities of current working practices, including remote working.
  • The techniques required to build resilience at an individual and team level.
  • The impact of individual personal circumstances.

❸

KNOWLEDGE

Knowledge of different leadership styles.

 

APPLICATION

Select an appropriate leadership style based on the situation and/or context; collaborate with others to maintain the momentum of a change initiative.

Consider:

  • What is required to facilitate an inclusive and fair environment.
  • The chosen life cycle and delivery approach in place.
  • The leadership styles available to respond to the changing needs of the team and to the situation or context.
  • Ways in which to appreciate and value diverse cultural norms, including communications, learning and personal values.

❹

KNOWLEDGE

Knowledge of methods for addressing difficulties.

 

APPLICATION

Facilitate open discussions to support the identification of potential or real difficulties and challenges to delivering a successful change initiative; address difficulties and challenges effectively and in a timely manner.

Consider:

  • Access to knowledge or data to support discussion.
  • Ways in which emotional intelligence helps create an environment that facilitates discussion.
  • What is required to manage expectations and create an agreed way forward.
  • The skills required to facilitate complex situations.

❺

KNOWLEDGE

Knowledge of the behaviours and interpersonal skills that underpin effective leadership.

 

APPLICATION

Encourage others to adopt behaviours which builds trust, confidence, and collaboration with and between teams.

Consider:

  • Ways to build trust and encourage collaboration.
  • The benefits of adopting a coaching and mentoring development style.
  • The range of techniques available to develop and encourage emotional intelligence in a team.