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Six critical factors in creating effective change programmes
New APM Enabling Change SIG publication reveals six critical factors in creating effective, systemic and sustainable public sector change programmes Ten years ago, Staffordshire Fire Service faced a question challenging all public service or publicly funded organisations: how would it continue to offer high quality services to its local community in the face of budget cuts and funding austerity? Senior managers knew that the way that the Fire Service delivered its offer would have to radically change in order to prevent a rapid deterioration in its offer to the public, its stakeholders and other emergency service partners.