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Brad Egeland.jpg Brad Egeland.jpg
Brad Egeland

Developing a customer service mindset

We love our project customers sitting on the other side of the table, video conference call or phone, right? And they could never do anything to make us feel otherwise, right? Wrong! It's ok to say they drive you crazy from time to time - maybe even all the time.

John McGlynn.jpg John McGlynn.jpg
John McGlynn

Ten papers that make us think again

For anyone who doubts the importance and impact of project management in the development of social and economic well-being, I think it’s time to think again.

Kirsten Bird.jpg Kirsten Bird.jpg
Kirsten Bird

How to deal with conflict constructively

*Read the newer, up to date, article on conflict management in project management here* It’s a common perception that any kind of conflict is bad and should be avoided at all costs.

Ruth Murray-Webster.jpg Ruth Murray-Webster.jpg
Ruth Murray-Webster

BoK7: What to do about PMOs?

In this blog post, the third in a series of four dealing with what to include in the seventh edition of the APM Body of Knowledge, the question is: ‘What shall we do about PMOs?’ One aspect of this question relates to what the ‘P’ stands for – project management office, programme management office, portfolio management office – all three? The question also relates to how APM Body of Knowledge 7 deals with specialist roles that are often part of a project management office, e.

Liz Calder.jpg Liz Calder.jpg
Liz Calder

Our Poor Brains!

The amount of information we have to manage on a daily basis is quite phenomenal.