The power of people - perspectives of crisis

Time: 9am - 5.30pm

Venue: Kings Fund, 11-13 Cavendish Square, London, W1G 0AN

Cost: APM Members £55+VAT, non members £75+VAT

Our profession is evolving understanding of the fact that successful projects are delivered through people. The leaders of these teams must engage stakeholders and draw inspiration from seasoned project professionals. We require excellent relationship skills which are often only brought out or tested during a crisis.

During the day we will explore with our keynote speakers, the different approaches to crisis. We will identify how they develop and sustain relationships before, during and after a crisis. Ultimately, we have the opportunity to individually and collectively, reflect on how we can apply these principles to project management practice.

Join APM’s People Specific Interest Group for a complex, captivating and inspirational day of interaction with experienced speakers and participants. The day includes presentations, facilitated debates and workshop sessions to focus on leveraging relationships on projects to predict, prevent, avert and respond to crisis.

The following speakers are confirmed;

Andy Barr MBE - Network Co-ordination Manager from London Underground.

The human aspects of managing emergencies - Andy will describe how the people considerations are one of the most important facets of managing major emergencies including the experiences of the 7/7 bombings, and how these amplify the people needs.

Group Manager Dean Johns - Head of London Fire Brigade’s Incident Command Training Team and Matt Cocker - Director of Tiebel Consulting acting as Head of Programme Management for the London Fire Brigade

Crisis management - what can project managers learn from the London Fire Brigade? Even in the best managed projects we find ourselves ‘firefighting’ to cope with the unexpected. Dean and Matt will give an overview of the processes, training and support structures that professional firefighters use to deal effectively with any incident they face and explore how these are transferable to the world of projects.

Tony Moore – Associate Director, The Resilience Centre, Cranfield University, Defence Academy of the United Kingdom.

Why and how people behave differently in a crisis - Whilst some people may be perfectly good at managing organisations for 364 days of the year, when the wheel comes off on the 365th day and a crisis occurs, it needs someone with a different mentality to manage the situation.

Tony will focus on why people either fail to make decisions or make ineffective decisions when faced with a crisis. Examples will be given from the Emergency Services, the Health Service and the Credit Crisis.

Tony Vosper, Senior Manager, Change Management, RBC Dexia Investor Services (London).

Strategies for dealing with crises in projects - Tony will provide insight into how he has implemented strategies to identify and deal with the crises in projects. Projects become a year late a day at a time. Is this a crisis or could we have seen it coming?

His project experience includes; Operations and IT integration for capital markets, Lean Six Sigma deployment into a global operational environment, global programme to improve client satisfaction, global roll out of an operational risk management process.

Conference Overview

It is our intention to explore throughout the day, the lessons that project management professionals can learn and apply, through:

1. Contextualisation - why management in a crisis is different to normal day to day activities

2. Psychology – why and how people behave differently in a crisis

3. Application – practical methods, strategies and tools, to further our thinking in project management

4. Practical learning - an opportunity for application – fun and useful.

Some of the questions we aim to address during the day include:

· Are you conscious of how you, your team and the organisation would react during a crisis on your project?

· How aware are each of you of your emotional ability to respond to crisis?

· How prepared is your project team to face a crisis from the internal or external environment?

· How full is your bank of goodwill within the team and with stakeholders to allow you to deal with a crisis?

· How broad is your sphere of influence and is it sufficient to withstand a crisis?

· What can you do, daily, to build the strong relationships required during crisis?

Facilitated learning sessions will ensure that the presentations given can be translated into practical applications, strategies and tools for use in project management

Details

We aim to facilitate networking during the day. We intend to create a record of the day which will be freely available. This is a highly interactive day, so please come along ready and willing to participate and contribute to the advancement of this important area of project management. Your contribution will reflect your gains from the day.

This event is worth up to 7 hours of Continuing Professional Development (CPD).

Cancellation Policy: Please email info@apm.org.uk or phone 0845 4581944 to cancel your booking. If your cancellation is received within 14 days of the event you will still be charged the full price.